Customer Testimonials
Jordan who helped me with my service was Terrific!! I will be coming back because of his service. I got a oil change only thing the Patrick in Schaumburg would wash the car and make sure tire pressure is accurate, but that some thing small i can go without.
Joe Stach was an excellent sales representative! We went back and forth online until I was satisfied. He was patient and understanding, treated me with professional care. When I arrived at the dealership, Joe was very attentive to my needs and my budget. Even the finance department, Randy was a great help, and really understood my budget. It was the best car buying experience I ever had!!
What I thought that wasn't going to be pleasant experience proved me completely wrong.
We purchased a used vehicle from Josh Morales and it was easy, quick, and painless. No games or upselling. Very friendly and open and transparent. Got a good deal and the right vehicle for our needs.
Last visit they recommended a new battery since its cranking amps was pretty low. I thought we could get thru the winter. I was wrong. Battery died. I called for an appointment and they got me in the next day, replaced it, checked the diagnostic stuff and it was done in less than an hour.
Edwin H made the car buying experience the best we have ever had! The staff provided prompt and courteous responses to emails and texts - kudos Dino and Ria! The buying process was super quick and thorough - thanks Mark K in Finance. Finally Edwin did a masterful job of showing us all the new technology in the 2022 Santa Fe Calligraphy and answered all our questions. I would highly recommend this Pugi dealership to any prospective car buyers. Their service department is great too as we used them for our ‘13 Santa Fe.
Brought my car in for routine servicing. Mike was very attentive to my concerns with the car and addressed every issue after the Servicing Team did their review. Comfortable waiting area and fabulous staff. Even though all employees weren't working with me- everyone I passed wished me a Happy New Year! Great experience.
I had a good experience purchasing my pre-owned Chevy Cruze at Pugi Hyundai! The salesperson was honest and upfront during the purchasing process. I would go back to get another car from the dealership in the future.
I had a wonderful experience at Pugi Hyundai. I drove 3 hours hoping that the 2015 Challenger was in as good of shape as Alexis said it was. I was very pleased and I believe the car was in better shape. He was very transparent throughout the deal. Very professional!!
5 years ago I bought a new 2018 Sonata from Joe Stach and it was a great experience. Due to a car accident in October I had to get a new car. I was vey concerned about market adjustments. wait times and added extra fees due to supply chain. I contacted Joe and explained my situation and what I was looking for and once again he made it an easy purchase. No markup No games. If you need a car he is your guy. Randy in finance was also a pleasure to work with. He didn't push addons on us. only ...
You Are Family @ Pugi! They treat you like one of their own. Never had a bad experience here from buying a car & getting service, both teams are stellar at what they do!
Glen Potter and his team in the service department were great as usual. Everyone was courteous, friendly, and very professional. Can't imagine a better experience.
We have been with Pugi VW since 2005 and the customer service is always excellent and the care for our vehicles is unmatched. I definitely recommend Pugi for any vehicle needs.
I had a great experience with my sales representative. Knew the product very well and had a pleasant demeanor. Would do business with Pugilist again.
Joe Stach was great in handling our purchase and support. Service department is hard to get too and needs updates (in process). Very busy parking lot - cramped.
Just had routine maintenance done and Jordan took care of everything....appointment time was kept, in and out in a half day. Great experience. Thanks Pugi
The service department is great. Quick and efficient service every time. Had a minor problem and pulled in without appointment and was out in an hour with full service
Exceptional Sales & Service Depts. Always a pleasure coming to Pugi Hyundai Downers Grove IL. Have been a customer for the last 10 years & never had a bad experience there. Bought a 2020 Venune from Pugi & it was the best decision I ever made & the easist time I ever had buying a car, went smoothly from start to finish!
The service staff was great... courteous & professional. Arrived at the appointed time and was checked in immediately. Had the oil changed, tires rotated and software upgraded as part of the service package. Always receive a great experience when dealing with the Pugi Sales & Service staff!
Work was done on time when scheduled. Service advisor was great. Car was washed when done. I would recommend them to everybody for service for the car
I needed a service appointment quickly since I had to make an unexpected trip. I called on Tuesday and they got me scheduled for 8:30 Thursday morning. I needed the usual oil and tire rotation, but also fluid change in the transaxle system, and fuel injection maintenance. Got in on time and out by noon.
Over the weekend, I walked in without an appointment and was warmly greeted by the dealer's sales manager, the used car manager and a sales associate! Within minutes of explaining what I was looking for, I was out on the road for a test drive. While I was planning to purchase a car the same day, at no point did I feel pressured to make a decision, or was talked into a different car that I had no interest in purchasing. Robert did a terrific job of listening to my needs, Odis understood the unique financing challenges that I ...
Over the weekend, I walked in without an appointment and was warmly greeted by the dealer's sales manager, the used car manager and a sales associate! Within minutes of explaining what I was looking for, I was out on the road for a test drive. While I was planning to purchase a car the same day, at no point did I feel pressured to make a decision, or was talked into a different car that I had no interest in purchasing. Robert did a terrific job of listening to my needs, Odis understood the unique financing challenges that I ...
My VW Pasat "conked out" in the middle of a roadtrip from NC to Wisconsin. Pugi VW was able to immediately take my car, diagnose and fix it. The staff was extremely helpful and friendly. Thank you for getting me on my way again!!! HdB
Have always taken my car to Pugi Hyundai for servicing. They do everything right an I never have any issues. I didn't buy my car from Pugi but the dealer I did was nothing like Pugi. Pugi is honest provides outstanding service. You can bet my next car I but will be from Pugi
After buying 6 vehicles from Pugi and all the service that goes with it, all I can say is These guys are fabulous! Great experiences
Jordan was the service assistant. He was very detailed in his questions and report back with my service. It was only an oil change and battery check. But he did a great job,and I was pleased with the service and the short amount of time it took get my car serviced.
I’ve been a client of Pugi Volkswagen for more than 15 years. Tony and his team(Will the technician) have always gone above and beyond when it comes to client retention, fixed right the first time, and of course competitive pricing.
Bought a Cx9 from Jesse and the whole experience was fantastic! I never recommend anyone but this experience was enough to definitely recommend him and Pugi Mazda. Give him a call, he won’t disappoint.
Regular Oil Change and tire rotation. I waited in their lounge, which needs a trash can (😊)! Very happy with Pugi and our third car from them.
We came to Pugi Hyundai to check out a pre-owned vehicle and we’re helped by Ron. He let us take the vehicle for multiple test drives and was not pushy at all. He paid equal attention to my wife and I as we checked out the car together. The vehicle had a few scratches on it and Ron offered to have them buffed, touched up, and waxed for free. When we bought the car he had it recleaned inside and out and filled up with gas. When I accidentally left some important and valuable items in the vehicle I ...
Bought my car from Pugi just over a year ago. I have nothing but great things to say. I needed some work done but also a slow leak in one of my tires. They pulled a nice big nail out and I kinda expected to pay for that service. Nope -- the service manager told me everything was taken care of no charge!! Have a nice day. Thanks Pugi
Pugi Hyundai meets and exceeds my expectations every time. Yesterday's visit for regular maintenance on my old (2010) Sonata was no exception. They don't get a lot of business from me because I don't do much driving. Nonetheless, my car and I are always treated with TLC. Service is always right on and any waiting is pleasant in their comfy customer lounge. The costs are always better than reasonable, in my limited experience. I would not hesitate to recommend to anyone that they take their car to Hyundai for service. I will definitely also consider them when buying ...
Although I purchased my Precious Convertible Beetle at another location before we moved here. They have treated me like i was a VIP for service. I am kept up to date on any service I need. The mechanics are Wonderful. They do the job right the first time and keep my car clean. The staff from calling in to make an appointment, greeting me when I pull in to the garage, and posting my bill. Are friendly, courteous, helpful and very professional. Thank You to you all.
We have been Pugi customers for years. We have purchased Hyundais and, most recently, a VW. Both their sales and service departments are great! We highly recommend Pugi.
I had a Hyundai previously that Pugi serviced. When it was time to look for a new vehicle I came here hoping for the same service…and I was not disappointed. Friendly service and a great car buying experience!
This was our second purchase from Puigi. Like everyone else we had to wait a couple of months for my car to arrive. Our sales men Mark kept us informed of the status of our car the whole time. When the car did arrive Mark was ready with the paperwork and our purchase went smoothly. Mark was friendly and up front about all aspects of our purchase. He walked us through every setting in our car. He was excellent. Rich and Marge Rich and Marge
I picked up my Ionic 5 sel at pugi last week. Allen Jones was great to work with! He was very transparent and accommodating. He simplified the buying process and ensured that we were able to get through it in a timely manner. Michael Park was also very patient with all of our questions and made the finance process quick and easy. I love the car!
Quick, easy and fair! The whole process was painless and the salesperson, Dennis, was very helpful and easy to do business with. I’m very happy with my new car!
My second purchase from Anthony. The finance lady was so amazing! This will be my car dealer for many more years. Everyone was so professional and polite.
This is my 5th purchase from Pugi. They have always been a pleasure to do business with……..kind, honest and not pushy is the best I can describe them. Just purchased my new Jetta, Scott and Robert were the best!!
Very easy, straight forward and honest process. Kept constant communication and gave all details when asked for. Would definitely recommend to anyone looking to get a good deal!
I have always had stellar service whenever I had my car serviced. The staff is very friendly, including the parts department where I have new batteries installed on my Key Fob.
I bought my 2018 VW Beetle here and all of my services here (including my most recent visit) have always been fantastic! I would highly recommend this dealership!
Alexis was amazing and extremely helpful! Even my son had a blast while we were there. I am happy with my purchase 😊 I forgot to get my test drive gift card though! Whoops!
I worked with Scott, Devon and Odis in buying this car and they couldn’t have been a more friendlier dealership to work with. I highly recommend them to anyone purchasing a new or used car. Thank you guys!
We visited the dealership by occasion and ended up with a new car. Good people. Great service. Special thanks to Jesse for taking care of the whole family while we waited for the paperwork to be finished.
Best experience ever not pushy even when it came to the test drive . Finance was done so quick and efficient…. Porters can do a lil better at cleaning the cars …
Your service associate Morgan was fantastic both times I recently brought my Palisade in for service. One was for scheduled maintenance and the follow up visit was to replace a tire which had an unrepairable hole near the sidewall. She researched my Allstate additional policy on my vehicle and took care of EVERYTHING for me...no hassle, the new tire was replaced in less than an hour and all I had to do was sign the paperwork...OUTSTANDING!! Greg was also helpful in the process as well.....thank you!!
Great place,this is the 2nd car I have bought threw them and they always treat you with respect.You can't get a better deal anywhere else.
I was dealt with courteous, friendly and helpful staff thar went above and beyond to be VERY HELPFULL!! There was a young lady (GIRL) and a man named Mike that I especially would like to mention that helped me out with a personal matter! John Meschi
My service advisor Alexandra Harter determined the issue with my Mazda & communicated so well what was going on with my engine light being on. My battery was replaced after the diagnostic testing and the regular maintenance was excellent as well! She helped me in every way possible including special coupon pricing to keep the cost reasonable; listening to the fact that I’m a senior lady with a modest income. I really like this young lady & her politeness & professionalism. She and the service repair would get my vote any day. Thank you!🙏
Collision warning stopped working. Chris was able to get in to dealership right away. They were able to replace the part that day. Amazing service. Highly recommend Pugi of Hyundai.
Battery died on my jetta. So, I replaced it only to find out that a ‘master reset’ needs to be performed so that the electronics that control power can learn the new battery. Anthony was able to squeeze me in the following morning at 7:00. In and out in 30 minutes!
Went in for scheduled services. Made an appointment when I wanted it, and service writer and tech were friendly and professional. Waited for the car, and it was completed when promised. They didn’t try to upsell unnecessary stuff, but added value by sending a video of the tech doing the actual service inspection on my car. I have never seen that before, but I really liked it.
I took my vehicle in for an oil/filter change. During the service the staff discovered a nail in one of my tires. Though the cost of having to purchase a new tire came at an inconvenient time, Joel made the experience much more tolerable for me. He was very kind, respectful, and helpful, and patient with my poor attitude at the untimely circumstance. Terri, cashier, was also very polite and very kind to me. I appreciate their kindness & efficiency!
Karolina is the best service advisor. You are in and out in no time. No price gimmicks. And she would only recommend the service needed. Thanks my friend. I will always come back to you.
My wife and I just bought a pre-driven Santa Fe from Pugi Hyundai. They gave us an excellent trade in value on our 2018 Sonata (also from Pugi Hyundai!). Staff were, as always, extremely friendly and efficient. We'll be lifelong customers.
Edwin was the salesperson that helped me pick my 2012 Jeep Wrangler. He was very professional and willing to help with everything. I drove over two hours to this dealership and would drive two hours again for another car at Pugi!!
Jaylen Pickett was our sales person & he was the nicest young man I’ve ever had the pleasure of doing business with. He was so helpful & knowledgeable. He didn’t pressure us or use any strong arm tactics but he worked with us & made us feel like we were having a conversation with our own son. Keep up the hard work young man, your future is bright. Randy was our finance guy & he really got us right. He continued to work until he found us a payment that would not put us in the poor house, ...
Had service performed ay Pugi Hyundai on my Kona I would like to commend the service performed at this dealership and in particular service advisor Morgan Lynch. She was very professional and very helpful with my need. All my experiences at Pugi have been very satisfactory and will not hesitate to continue having my service done there
I have always had my 2013 Hyundai Sonata serviced at Pugi Hyundai in Downers Grove. The service I received was a 30,000 mile check. The service was performed excellently, as usual. Special thanks to Glenn Potter. He is a dedicated guy who makes sure I get the best service.
I was worrisome as I believe most of us are about the car shopping process but this dealership changed my mind. They were professional, personable, price competitive, and most importantly transparent. I was in and out in less than 2 hours (I already knew what I wanted) and the finance process was effortless. Dennis and Odis thanks again for the shopping experience!
Pugi Hyundai is a great place to buy & service your Hynudai. I've been going to them for years now & purchaed my new vehicle there in 2020 a Venue. They are fairly priced, knowledgable about all their vehicles & won't give you the run around.
I had a great experience from start to finish at Pugi Hyundai. Devon, Scott, and Odis were all wonderful do work with. I would definitely recommend going to them.
I recently purchased a suv from Pugi Hyundai. Davon was my sales rep, and he was sure to provide good communication in regards to the sales process. I was even able to get a sunroof installed, and Pugi provided a loaner during this time. I walked away with just what I needed. Thx
Joe, Chris, and Michael at Pugi made an out-of-state used vehicle purchase one of the easiest vehicle purchases ever. Super informative, engaged, friendly, and efficient with the entire process. They will be a go to for our next purchase.
This is the second Certified Pre-Owned VW we’ve purchased from Pugi. Both times it was a great experience. They asked good questions, listened to what we needed and helped us find the right car in our price range. They’ve provided great maintenance service over the years too .
Thank you for such great customer service. Rudy was more than helpful and patient with all my questions. We drove over 20 miles to go to this dealership, and would do it again!
Bought a Mazda recently. First dealt with Ashley and Ria via email, who were very professional and rapidly responded to my questions and after speaking with the new and used car managers gave me a fair prices for the particular vehicle I selected. Anthony at the dealership was very professional to deal with, gave me personal attention to purchase the car, and also arranged for the dealership to honor all aspects of its promises (Interior and exterior protection package). Alexa of the dealership arranged for a loaner vehicle when this service was done, and handled all details rapidly and professionally. ...
Top notch service department. Will use this dealership in the future. Personnel very knowledgeable. No charge for the reason that I brought in my vehicle
Easy to work with sales team. Gave me an "out the door" OTD price before I came in and looked at the vehicle. Low pressure sales, excellent communications before, during and after the purchase process. Highly recommend this dealership as part of your due diligence process.
Thanks Service Advisor Steven Heubel and his team to take care my Elantra for oil change. He is friendly and make me feel welcome. The service done in expected time and also provide suggested work such as replace filter. Thanks Steven and Pugi service team.
I have bought maybe 8 to 10 cars from always had good time. I deal with Dave Novak and I send most of my friends and relatives there because I know they will be treated very good
Glenn Potter, the service manager, is reason enough to buy your next vehicle from Pugi! Been coming here for years and have bought multiple vehicles.
Great service - nice people . One thing missing - service discount coupons . In future I will looking for new car for right price . Thanks !
Great customer service from my call to dealership, follow up and time in service. Polite, helpful staff. Pugi is our new go to dealership. Mechanics couldn’t find anything wrong but were very thorough.
The folks at Pugi Hyundai treat my car very well and have always delivered great service, and always at a reasonable price. Be confident about bringing your car to Pugi Hyundai for service. They're the best!
My reminder was past due by 200 miles when I got in the car yesterday so I needed an oil change. As always, Pugi Hyundai got my car in and in no time it was finished. The service here is really outstanding, that’s one reason I have purchased multiple cars here.
Always great service! From start to finish! I like the fact I don’t need to make an appointment. Sometimes I don’t know my schedule, so driving in and getting taking care of every tine is great!
The service department is awesome as usual. Always "above and Beyond" service. Everything completed on time with fair pricing and never any issues. always smiling faces.
Pugi service excellence is far above the rest, keep up the great work and thank you as always for being there for your customer day in day out
Easiest car buying experience I have ever had. Family has three Mazda’s from Pugi and this is my first. Will continue to tell family by and friends to check it out.
It was a great experience, we purchased the new cars here. Joe S. is amazing and a helpful person! Thank you 👍You all are amazing.
Good experience they were prompt did what they said and quickly. Plan on years of a good relationship with this VW dealership. Seems someone I can trust
Outstanding from the call to setup spot in morning through arrival and completion of service. They had me out in under 45 min. Definitely will recommend
I had a 9:45 a.m. appointment for an oil change, was greeted immediately, waited in a clean and comfortable waiting room and was in my car on the way home in a clean, washed car by 11:00 a.m. I purchased my Accent at Pugi, have always had it maintained there and will continue to do so. When I need a new car, Pugi will be the only place I shop.
I purchased the vehicle here and it was a great experience, Joe is great! Brought it for service yesterday and it was excellent and fast!
I would never buy a Hyundai from anyplace else nor bring my 2015 Santa Fe to any other dealer but them for service. They are the best.
I visited all the Chicagoland Hyundai Dealers and I can proudly tell you, Pugi CRUSHED THEM ALL. Not only the FRIENDLIEST staff, BEST selection, but above all they valued my time. Edwin was the BEST! His knowledge of the Hyundai brand and all the new technology in them, shows, it shines far brighter than their competition, He is an asset to Pugi. I shopped all the Chicagoland Hyundai dealers and PUGI beat them all on so many aspects (no pressure, no games, and most importantly BEST PRICE!). Very excited now as a lifetime customer with Pugi for my families' cars ...
First, I thank Mazda for making and Pugi for selling such a reliable car. It is our first Mazda and won't be our last. We own a 2017 Mazda 3 hatchback. We haven't put a lot of miles on it, but it was time for an oil change, new wiper blades, and for the tires to be rebalanced and rotated. I authorized as well whatever scheduled maintenance was called for. Your service writer, Karolina, to down my information and double-checked and projected that the work would be completed in 90 minutes or so. While I was biding my time in the ...
Service Dept. always helpful and explain what needs to be done. Sales department very helpful in purchasing a new vehicle from start to finish. Devon Brown and Otis were great to deal with. Plan on dealing with this location for a long time.
Mike was very courteous and helpful with assisting me with the caution light that came on my Kona. I have always had a good experience at Pugi of Downers Grove. A. Buscher. 5 stars
I had the pleasure of working with Robert Cruz, the Assistant Sales Manager at Pugi in Downers Grove. I had looked at several dealerships and was told inventory was minimal and I had to pick what was on the lot, even if it did not fit what I was looking for. Robert took the time with a no pressure approach, to understand what I wanted and made it incredibly simple to work with. He even drove to Bloomington to pick the exact car with trim level and options that I wanted at 8pm at night, personally coming to my home ...
Karolina did a fantastic job. Worked on my car ASAP while i was waiting. She is my go to person. Thanks. Navigation sound still not working.
I went to VW Pugi to purchase my Beetle Convertible after a two year lease. Robert , the Sales Professional, went above and beyond to make the process easy and painless for me. He was very patient, accommodating and professional. Everyone was very friendly and helpful. Big THANKS to all of you 🙂 !
This is only the 4th time I've had to bring my car in for service and I can honestly say I've received excellent and friendly service each time. I dropped my vehicle off and I was only home 15minutes when I received a call that the it was ready. Super quick.
Nice Facility. Went in to have a key made for 2013 Mazda 3. Chris took care of things in short order and everyone was really friendly and professional. We will be in the market for a new car in 2 months and it was nice to see the vehicles and talk no pressure to sales team.
So glad that we made the 4.5 hour trip to buy my vehicle! We were able to work everything out over the phone, Edwin sent us all of the information and stayed in contact with us as we made the trip to sign and pick it up, and the whole experience was great. The staff that we worked with worked with us and took good care of us! I love my Hyundai Ioniq, and I have them to thank.
Service advisor Chris was very informative explain everything to me that was done. Didn’t have to wait long for work to be done. Great job keep up the good work